Netflix Keeps Crashing on Roku TV: 14 Ways to Fix

A weekend without binge-watching Netflix series is a waste. At least you deserve a treat after a long hectic, tiring week to relieve all the stress and pressure. 

But what if instead of relaxing on weekends, you end up fixing issues such as a slow internet connection or Netflix crashing on Roku TV? 

“Did you know Roku has approximately 74 million active accounts”

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When it comes to internet problems, there are a few fixes that you can resolve instantly.  Some of them include 

1. Restarting your router 
2. Disconnecting other devices, or 
3. Connecting to an ethernet cable directly. 

A weekend without binge-watching Netflix series is a waste. At least you deserve a treat after a long hectic, tiring week to relieve all the stress and pressure. 

And if you are reluctant to pay a subscription to Netflix, you can watch a huge channel lineup on PhotoCall TV. 

We will try to look down into the reasons behind Netflix keeps crashing on Roku TV. Also, we will walk you through the following:

But what if your Netflix keeps crashing on Roku TV? 

• Why does Netflix keep Stopping/Crashing on Roku TV?
• How to Fix Netflix Crashing on Roku TV?

Netflix is the most popular streaming platform out there. But some people still prefer YouTube TV and DirectTV over Netflix for streaming.

Let’s begin without waiting further.

Why does Netflix keep Stopping/Crashing on Roku TV or Other Devices?

If you want to stream Netflix on Roku, you have to use two different services. That means there are greater chances of facing problems.

Or should we say three problems simultaneously as you have to deal with Internet connection as well? 

Therefore it is important to check the internet connection and WiFi issues before checking the streaming services and player.

Once you have verified that your internet connection is working properly, check Netflix and Roku streaming players. 

Here are some of the reasons why Netflix crashes on Roku TV and others.

1. Unauthorized Access to Netflix Account

If Netflix keeps crashing, it might be due to unauthorized access to your account. Go to the Netflix app and check your account details.

Take a look that everything is okay from the password to the email address. 

If the details are incorrect, your Netflix account has been compromised. Make sure to correct it and if possible change your password often.

2. Your Netflix Account Limit has Reached

Netflix account limits when reached can cause crashing. The reason is that you may have shared account details with family and friends without knowing the limit.

If everyone starts to stream Netflix simultaneously, it may result in crashing.

3. Netflix Servers Not Working – Check it

If Netflix is crashing on Roku TV, the possibilities are that the servers are not functional. You can check by installing it on other devices.

If Netflix crashes on other devices like that of Roku, then wait for it to get fixed from the backend.

You can also visit the Netflix website or social media handle to learn about the updates.

Netflix Keeps Crashing on Roku TV: Here’s How to Fix it?

If you are watching Netflix on Roku TV, you experience crashing from time to time. Some of you might see streaming restarts suddenly.

Or there are possibilities that the app closes immediately after you open it. All of these problems can be faced by users watching Netflix on Roku TV. 

But the question is how to fix it if Netflix keeps crashing on Roku TV. Let’s find out.

Method 1: Reset Roku TV

One of the easiest ways to fix the Netflix crashing problem is to reset your Roku. It will help in clearing the cache that has accumulated and causing problems.

Cache generally results in app crashing, TV buffering, screen freezing, and sound popping. Here’s how to reset Roku TV if Netflix keeps crashing. 

• Push the Home button on your Roku TV remote. You will be redirected to the main screen.

• Press the Home Button 5 times, the Up button 1 time, Fast Forward and Rewind Button 2 times each. 

• Restart your Roku TV one or two times, which will clear the cache. Run the Netflix app, which will surely work normally.

Method 2: Unplug Roku TV

If your Netflix is crashing on Roku TV, you can try this method. 

• Power off the Roku TV by plugging it out from an electric outlet.
• Don’t hurry and wait for at least 60 seconds before plugging it back in.
• While the Roku TV is unplugged, press the power button for 30 seconds.
• It will soft reset the Roku TV and drain the power.
• Plug back your Roku TV and check Netflix. It will help prevent Netflix from crashing again on Roku TV.

Method 3: Uninstall and Reinstall Netflix on Roku TV

If all of the above methods have failed, you can try reinstalling the Netflix app on Roku TV. here’s how to do it. 

• Find the Netflix app on your Home Screen.
• Now locate the * button on your Roku remote and press it to enter the channel menu.
• You will see the Remove Channel option. Click Ok, and Netflix will uninstall
• After uninstalling Netflix from Roku TV, restart it and reinstall it from the app section.

Method 4: Reset WiFi Router

Your Netflix might be crashing on Roku TV due to an internet issue. If that is the case, you can try connecting other devices on the same network.

If the problem persists, you can do the following. 

• Unplug the router from the electric outlet. 
•  Wait for a minute and plug it back in. 
• Now try opening Netflix on Roku TV. If the problem persists, try contacting your internet service provider’s customer support.

Method 5: Upgrade Your Roku OS

If Netflix keeps crashing on Roku TV, the reason could be an outdated OS. Make sure to check the updates that are rolled out on Roku TV. Here’s how to do it. 

• Open Settings by pressing the Home button on Roku Remote 

• Find the System option by scrolling down.

• Select System and click on System Update

If you have updated your Roku OS and Netflix still keeps crashing, try updating your Netflix app as well.

Method 6: Factory Reset Roku TV

If all of the methods we mentioned have not fixed the issue, the last resort is to Factory Reset Roku TV.

Using this method, it will bring back the settings as you got it when you unboxed it.

Here’s how to factory reset Roku TV. 

• Push the Home button on your Roku remote and select the settings
• Find the System option by scrolling down
• After selecting System, select Advanced System Settings
• Select Factory Reset and wait until the process completes 
• Make sure not to touch anything or power off your Roku TV until the factor reset is taking place

Method 7: Try Something Different on Netflix

It may look difficult as you may have made up your mind to watch a specific movie or show on the weekend.

But if your Netflix keeps crashing, try to switch to another show/movie.

If another movie/show is working fine, you may try again with the previous one. However, if the problem is still there, there might be a glitch from the backend.

Method 8: Try Another Browser

If your Netflix often crashes while streaming on a browser, you may need to switch to another browser.

For instance, if you are browsing Netflix on Chrome, try Firefox or Microsoft Edge to avoid Netflix crashing.

Method 9: Exit Netflix and Relaunch

Another easy fix to avoid Netflix crashing is to exit the Netflix app and relaunch. The majority of the time, you will find this solution to be handy.

Once you reopen Netflix, you will now be able to stream smoothly without crashing.

Method 10: Check any Error

Sometimes, you will get an error message when you open your Netflix. Or while watching the movie/show. In that case, note down the arrow and search online.

You may get possible solutions from the official website or a YouTube video.

Method 11: Logout of Netflix Account

If your Netflix keeps crashing, you may log out of your Netflix account. After logging out, sign in with your email ID and password.

You may now be able to stream Netflix without any glitches.

Method 12: Restart Your Router

Netflix crashing issues can be due to internet problems. You can fix it by just plugging out the WiFi router and waiting for 30 seconds.

Plug it back again and try running Netflix after the LED lights go stable.

Method 13: Connect Directly through Ethernet Cable

If you are streaming Netflix on smart TV or laptop, you can try connecting it through an ethernet cable. WiFi connection may also cause problems if it is overloaded.

Moreover, the obstructions like floors, walls, and furniture could also lead to slow speed causing Netflix to crash.

Connecting your device directly will offer you high-speed downloads.

Try playing your favorite show or movie on Netflix. The chances are it may not crash any further.

Method 14: Turn off Your VPN

VPN can also cause disruption in speed, which may result in Netflix crashing. Make sure that your VPN is turned off while streaming Netflix.

By turning off the VPN, you may find a huge difference in performance and video playback.

All of these Netflix crashing solutions are common for all devices. 

You can try fixing the issue by simply following the aforementioned tips. However, if Netflix keeps crashing on Roku, here’s what you need to do.

Summing Up

Problems with streaming devices, televisions, and apps are common. Before panicking, it is better to take some time and fix the issue by troubleshooting them.

In this post, we have listed 7 methods to fix issues if Netflix keeps crashing on Roku TV. Following these methods will surely resolve the issues once and forever.

But if the problem persists, make sure to contact the Roku helpline or Netflix customer support.

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